Help center

Frequently asked questions

Quick answers about orders, payment, returns and our products.

Orders and shipping

When will my order ship?

Within 1 to 2 business days after payment is received. USPS then delivers most packages in 2 to 3 business days.

Why haven't I received a tracking number?

We email tracking as soon as your order ships. If you don't see it within 2 business days of paying, check your spam folder, then email us with your order number.

My tracking says delivered, but I don't have my package.

Check your mailbox, porch, back door and with neighbors. Wait 24 hours, since USPS sometimes scans early. Then contact your local post office with the tracking number. If it's still missing, email us and we'll help.

Can I change my address after ordering?

Yes, if the order hasn't shipped. Email us right away with your order number.

Payment

How do I pay?

Send payment by Cash App ($Amazingcurves), Venmo (@AfricanShopPayment) or Apple Pay (Apple Cash), with only your order number in the note. See step-by-step payment help.

I chose one payment method but want to use another. Is that OK?

Yes. You can pay with any of our methods.

Do you take credit or debit cards?

Not at the moment.

Returns and products

Can I return a product?

Unopened products can be returned within 30 days. Opened skin care, oils, soaps and worn shapewear can't be returned for hygiene reasons. Read the return policy.

How do I pick my shapewear size?

Use the size chart in the product photos. If you're between sizes, choose the larger one.

How long before I see results from curve-care creams and oils?

Use them twice a day for at least 8 weeks. Results vary from person to person.

Still need help?

We're here for you

  • Email us

    youronlineafricanshop@gmail.com. Include your order number for the fastest answer.

    Contact us

  • Shipping & tracking

    Ships in 1 to 2 business days after payment, with tracking by email.

    Shipping policy

  • Returns

    Unopened products can be returned within 30 days of delivery.

    Return policy